IT Support
Home / Services/ It & Cloud / It Support

We’re in the business of providing great IT Support. Whatever your organisation needs, we have the experience and expertise to deliver a full range of on-demand IT support and managed services to all large and small businesses.

IBSTEC delivers your organisation a complete IT department. Say goodbye to your technical worries with our market leading IT support. Unleash the latest productivity boosting technology to improve your organisation’s efficiency. Let us take full responsibility for your IT – supporting, resolving, liaising with third party suppliers, and keeping you informed every step of the way; while you concentrate on doing what you do best.

No hidden costs or nasty financial surprises, guaranteed! Support 2.0 is billed on a straight forward, all inclusive monthly basis, enabling you to plan ahead and ensuring you get the best return from your IT investment.

IT Consultancy & Audit

To avoid the issue, it is essential to carry out a thorough analysis of your Business Continuity (in an IT context). We can do this either as an independent adviser for this activity, or as part of an IT network audit in readiness for Managed Networks to become your IT Support Provider. The choice is yours.

Our report walks you through suggestions for improving the way you do things and points out where gaps need filled. Alternatively, we can provide you with a full Business Continuity Planning proposal.

Network Management

We can help with every aspect of connecting, securing and managing your network technology – however diverse – to achieve maximum performance and resilience. We’ll start with a network review and make sure we understand your objectives. Then we’ll use clear, reliable methods, such as baseline and hotspot audits, to identify issues and apply intelligent best-fit solutions to underpin, fix, integrate, upgrade or refresh your environment. Our in-depth consultancy skills cover any mixed vendor network integration requirements. We understand and respect sensitive trust and access issues in situations such as joining discrete network together, and we specialise in enabling different vendor products to work together effectively.

Data Management & Backup

Sometimes, flood, fire and other external occurrences mean that your IT and therefore your business are affected. If that should happen, our robust backup options and Disaster Recovery Service will have you back in operation with one of our servers within hours, so that you can continue trading. You simply provide us with your latest back-up device and tell us where you want to work from.

Remote Support

Your first stop for first-rate support is our Service Desk. Because we dedicate a service desk for you, you benefit from a single point of contact and can choose hours of service to suit you. And we’ll make sure the service is delivered by people who understand your business.

Our accredited expert analysts follow industry best practices and procedures and can regularly resolve issues remotely with no need for a site visit.

To keep you informed we give you visibility of activity through a web portal, while regular management reporting helps you to make effective decisions.

On Site Support

As well as managed network services and proactive monitoring, we provide reliable hardware/fix services for fast resolution of incidents and completion of maintenance tasks. We have one of best team of engineers and technical staff delivering service 24/7 across the country.

We can base one of our engineers on your premises, giving you completely dedicated support. Or you can choose to share an engineer locally with other customers.

We only ever use vendor-approved parts, driven by our vendor accreditations and authorised service partnerships.